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Important Notice: Patient Portal Performance Enhancement
Dear valued patients,
We have been experiencing time-out issues with our patient portal, resulting in slowness or failure in uploading your information via the portal. This issue is attributed to limitations in the database provided by our Electronic Medical Record (EMR) vendor. We understand the importance of a seamless and efficient patient portal experience, and we sincerely apologize for any inconvenience this may cause.
Our team has been in constant communication with our EMR vendor’s representatives and executive team, and they have assured us that steps are actively being taken to upgrade their database infrastructure. The anticipated completion of these upgrades is expected in Fall of 2024. Once the database enhancements are implemented, the vendor assures us that they anticipate a significant improvement in the performance of our patient portal.
We truly appreciate your patience and understanding during this period of inconvenience. Our priority is to provide you with the best possible healthcare experience, and we are committed to resolving this issue promptly.
If you have any immediate concerns or need assistance with your portal, please feel free to contact our support team at support@intercoastalmedical.com.
Thank you for your understanding.
Sincerely,
Your Intercoastal Medical Group Healthcare Team
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