News
Important Update on Aetna CVS QHP Coverage
Effective April 1, 2025:
Changes to Intercoastal Medical Group’s Network Participation
Intercoastal Medical Group has recently been informed by Aetna that, effective April 1, 2025, our providers will no longer be included in the Aetna CVS Qualified Health Plan (QHP) network. We regret this change and understand the disruption it may cause. While this decision was made by Aetna, we want to support you in this transition and ensure you have the information needed to continue your care without interruption.
What This Means for You
- After April 1, 2025, we can no longer be responsible for your medical care.
- If you require care or treatment prior to April 1, please call your Intercoastal provider’s office immediately–or dial 911.
- All appointments scheduled on or after 04/01/2025 will be cancelled.
- If you require prescription refills, your physician may approve a 30-day supply upon request.
Next Steps for Your Medical Care
- Find a New Physician
- Please arrange for care with a physician outside of Intercoastal Medical Group.
- For assistance, contact your insurance plan, the Sarasota County Medical Society, or a local patient referral service.
- Cardiac Device Patients
- If you are under the care of one of our cardiologists and have an implanted cardiac device, please establish care with a new cardiologist immediately to ensure continued monitoring.
- Medical Records Transfer
- Click here to download a medical records release form.
- Once you have selected a new physician, please complete and return the form to any Intercoastal office, and we will forward a copy of your records.
- Your medical records will be maintained according to regulatory guidelines.
Future Reinstatement
If you enroll in a new insurance plan that includes Intercoastal Medical Group in its network, please contact us to discuss reinstatement as a patient.
Patient Portal Access
- If you have an active Intercoastal Medical Group patient portal account, your access will remain in place for electronic viewing beyond the termination of care.
- However, please do not use the portal for communication beyond the 30-day transition window.
For any additional questions, please contact your provider’s office.
Thank you for allowing us to care for you.
Intercoastal Medical Group
Important Notice: Patient Portal Performance Enhancement
Dear valued patients,
We have been experiencing time-out issues with our patient portal, resulting in slowness or failure in uploading your information via the portal. This issue is attributed to limitations in the database provided by our Electronic Medical Record (EMR) vendor. We understand the importance of a seamless and efficient patient portal experience, and we sincerely apologize for any inconvenience this may cause.
Our team has been in constant communication with our EMR vendor’s representatives and executive team, and they have assured us that steps are actively being taken to upgrade their database infrastructure. The anticipated completion of these upgrades is expected in Fall of 2024. Once the database enhancements are implemented, the vendor assures us that they anticipate a significant improvement in the performance of our patient portal.
We truly appreciate your patience and understanding during this period of inconvenience. Our priority is to provide you with the best possible healthcare experience, and we are committed to resolving this issue promptly.
If you have any immediate concerns or need assistance with your portal, please feel free to contact our support team at support@intercoastalmedical.com.
Thank you for your understanding.
Sincerely,
Your Intercoastal Medical Group Healthcare Team
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